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Player Support

Support

Need help? Our staff team is available through Discord. Open a ticket for private assistance or browse the FAQ below for quick answers.

Open a Ticket

Get Help

🛠️
General Support

Questions, help, or issues on this server. Anything that doesn't fit another category — we're here to help.

Open Discord Ticket
🚩
Report a Player

Report rule-breaking, cheating, or misconduct. Include evidence such as screenshots, clips, or player names.

Open Discord Ticket
🐛
Bug Report

Found something broken in-game or with a mod? Report it to the dev team with steps to reproduce.

Open Discord Ticket
📋
Apply / Whitelist

Apply for a whitelist spot, a faction role, or a staff position. Review requirements before submitting.

View Requirements
FAQ

Frequently Asked Questions

How do I apply to join ShadowFang?

Join our Discord server and open a ticket. Select the "Apply / Whitelist" category, fill out the required information, and a staff member will review your application within 48 hours. Review the Join page first for requirements.

What are the whitelist requirements for USMC?

USMC requires a whitelist application. You must meet the general server requirements (18+, working mic, Arma Reforger), submit an application, and be approved by staff. The application process is handled through our Discord ticket system.

Can I join the Insurgency faction immediately?

Yes. The Al-Nusra Insurgency faction is open join — no whitelist required. Simply join the Discord, read the rules, install the required mods, and connect to the server. You will automatically be placed in the Insurgency faction.

How do I install the required mods?

Visit our Mods page for a complete list of required mods and installation instructions. Subscribe to all workshop items through Steam, launch Arma Reforger, and ensure all mods are enabled before connecting to the server.

What happens if I break the rules?

Rule violations may result in warnings, temporary bans, or permanent removal depending on the severity and frequency of the offense. Staff decisions are final. If you believe a decision was made in error, you may appeal through a support ticket addressed to leadership.

How do I rank up within my faction?

Rank progression is based on activity, performance, and demonstrated leadership. Attend regular operations, follow orders, show initiative, and build a reputation within your faction. Staff regularly evaluate active members for promotion.

Is ShadowFang free to play?

The ShadowFang community is free to join. You will need a purchased copy of Arma Reforger to connect to the server. There are no pay-to-win mechanics — all gameplay advantages are earned through participation and dedication.

Still Need Help?

Contact Our Team

All support is handled through our Discord server. Open a ticket and our staff team will respond within 48 hours.